Being a patient in a hospital, skilled care facility, inpatient rehabilitation center or another inpatient setting is usually a challenge for both the patient and his or her caregivers. People experience a loss of control when they enter an institution. When a person is admitted to a facility, many of the basic things they take for granted are taken away by the rules and the culture of the organization.
I didn't realize this until I was a patient myself. The challenge then became very clear to me. I had understood the operations of the hospital, but I did not understand the personal impact it had on patients and families. When I stepped into those shoes, I experienced it myself. Simple things such as choosing when to go to bed, when to get up or knowing when to expect the doctor to find out how I was doing, were out of my control. Privacy felt compromised when it came to performing my Activities of Daily Living as a patient.
Better HCAPS Scores Protect Revenue: http://healthleadersmedia.com/content/FIN-308413/Better-HCAHPS-Scores-Protect-Revenue